There’s no doubt that the way your company answers the phone can be a major factor in whether or not a caller becomes a customer. Unfortunately, even the best in-house receptionists can’t answer every call at once. They’ll have days when they’re out to lunch, their kid is sick, or they’re trying to wrap up an important project. And each time a call goes unanswered, it costs you business.
That’s where a phone answering service can help. They specialize in managing incoming calls and capturing the information you need, so that you never miss a call again. Answering services can be a great fit for businesses of all sizes, including law firms, medical offices, accounting firms, real estate agencies, IT companies and more.
When choosing a phone answering service, look for one that has experience with your industry and understands the challenges and expectations of your business. Also, look for a service that offers an array of digital solutions to help improve the customer experience. For example, some answering services offer automated phone trees that can handle low-complexity questions, while others have live virtual receptionists who can help with appointment scheduling, product support and more.
Lastly, make sure the service you choose is reliable. Look for a company with backup servers and disaster preparedness plans to ensure your calls always get answered, regardless of the circumstances. Some answering services charge by the minute, while others have a flat rate model that can be a good choice for large-volume callers who don’t require as much customization. phone answering service